Refund policy

Return and Refund Policy

Thank you for shopping at Manpras.com. We value your satisfaction and want to ensure that you have a positive experience with our products. This Return and Refund Policy outlines the terms and conditions for returning and refunding products purchased through our website.

1. Returns Eligibility:
   a. We accept returns for eligible products within 7 days from the date of delivery.
   b. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. It should also include all accessories, tags, and labels.
2. Return Process:
   a. If you wish to return a product, please contact our customer support team within the specified return period. You can reach us at info@manpras.com or call +91-7046066666.
   b. Our customer support team will guide you through the return process, provide you with a return authorization if necessary, and provide instructions on how to return the product.
3. Return Shipping:
   a. The customer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
   b. We recommend using a trackable shipping method and obtaining proof of shipment for your return. We cannot be held responsible for lost or undelivered return packages.
4. Inspection and Refund:
   a. Once we receive the returned product, our team will inspect it to ensure that it meets the eligibility criteria mentioned in section 1.
   b. If the product is deemed eligible for a refund, we will process the refund to the original payment method used for the purchase.
   c. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase, unless the return is due to our error.
5. Refund Timeframe:
   a. The refund will be processed within [Insert number] business days from the date we receive the returned product.
   b. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
6. Non-Returnable Items:
   a. Certain items are non-returnable, including but not limited to:
   • Personalized or customized products
   • Intimate or sanitary goods
   • Downloadable digital products
     b. We will clearly indicate if a product is non-returnable on its product page.
7. Damaged or Defective Products:
   a. If you receive a damaged or defective product, please contact our customer support team immediately with supporting evidence such as photos or videos.
   b. We will work with you to resolve the issue, which may include sending a replacement or providing a refund.
8. Exchange Policy:
   a. Currently, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined in section 2 and place a new order for the desired item.
9. Contact Information:
   If you have any further questions or need assistance regarding our return and refund policy, please contact our customer support team at info@manpras.com or call +91-7046066666.

Please note that this Return and Refund Policy is subject to change without prior notice. The most recent version will always be available on our website.